Privacy Policy – chicken road Philippines

Who We Are and Scope of This Policy

chicken road ("the Platform," "we," "us") operates the online gaming platform accessible at chickenroad.vu and through the chicken road mobile app. This Privacy Policy applies to all personal data collected and processed in connection with your use of the platform — including registration, game play, deposits, withdrawals, and support interactions.

This policy is intended for players based in the Philippines and is written to reflect Philippine data privacy principles. By using chicken road, you are agreeing to the practices described here alongside our Terms & Conditions and Responsible Gaming policy.

What Personal Data We Collect

We collect personal data only when it is necessary to operate the platform, process transactions, verify your identity, or communicate with you. The types of data we collect include:

We do not collect data that is not needed for the purposes described in this policy. We do not collect data about your race, religion, political opinions, or other sensitive categories unless specifically required for compliance.

How We Use Your Personal Data

Your personal data is used only for the purposes for which it was collected. The main uses are:

• Creating and managing your chicken road account.
• Verifying your identity through KYC to comply with anti-money laundering requirements.
• Processing PHP deposits and withdrawals through Philippine payment channels.
• Sending OTP codes for account security and transaction verification to your registered Philippine mobile number.
• Providing customer support and resolving account queries or disputes.
• Monitoring account activity to detect fraud, abuse, or suspicious patterns.
• Sending platform communications such as deposit confirmations, withdrawal updates, and account notifications.
• Supporting responsible gaming tools, including session history access and self-exclusion management.

We do not use your personal data for unsolicited marketing without your consent. Where promotional communications are sent, you will always have the option to opt out.

Legal Basis for Processing

chicken road processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to operate your account and deliver the platform services you have agreed to use.
• Legal compliance: KYC verification and transaction monitoring are required to comply with applicable anti-money laundering and financial regulations.
• Legitimate interests: Fraud detection, platform security, and service improvement are carried out on the basis of our legitimate interest in operating a safe and functional platform.
• Consent: Where we send promotional communications or use optional cookies, we do so with your explicit consent, which you can withdraw at any time.

Sharing Your Personal Data

chicken road does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below:

• Payment processors: Your bank account or e-wallet details are shared with Philippine payment service providers solely to process your deposits and withdrawals.
• Identity verification providers: Your government-issued ID and identity details are processed by our KYC verification partner as part of account verification.
• Platform technology providers: Service providers who support the technical operation of the platform (hosting, security, analytics) process data under strict data processing agreements.
• Legal and regulatory authorities: We may disclose data when required by law, court order, or applicable regulatory obligation.

All third parties with whom we share data are required to handle it securely, use it only for the specified purpose, and comply with applicable data privacy requirements.

Data Security

chicken road takes the security of your personal data seriously. The platform uses SSL (Secure Socket Layer) encryption on all connections between your device and our servers — the same standard used by Philippine banks for their online and mobile banking platforms.

Access to your account data is protected by your password and, for sensitive actions, by OTP verification sent to your registered Philippine mobile number. On the chicken road mobile app, biometric authentication (fingerprint or Face ID) can be enabled as an additional access layer.

Internally, access to personal data is restricted to staff who need it to perform their specific function. All systems are monitored for unusual activity, and we maintain security measures designed to prevent unauthorised access, disclosure, or loss of data.

While we take all reasonable precautions, no online system is entirely immune to risk. If you suspect your account has been compromised, contact support immediately at [email protected].

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal retention requirements. Specific retention periods depend on the type of data and the purpose for which it was collected:

• Account and identity data is retained for the duration of your account and for a period afterwards as required by applicable financial regulations.
• Transaction records (deposits and withdrawals) are retained as required for financial compliance and dispute resolution.
• Support communications are retained for a reasonable period to support dispute resolution and service improvement.
• Usage and device data collected for security purposes is retained for a limited period sufficient to support fraud detection.

When data is no longer required and retention obligations have expired, it is securely deleted or anonymised.

Cookies and Tracking

chicken road uses cookies and similar tracking technologies on the website and app to support platform functionality, maintain your session, and understand how the platform is used. The main types of cookies we use are:

• Essential cookies: Required for the platform to function — session management, login authentication, and security checks. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language and display settings, to improve your experience.
• Analytics cookies: Collect anonymised data about how the platform is used to help us improve its design and performance. Consent is requested before these are set.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core platform features.

Your Rights Over Your Data

As a chicken road player, you have rights over your personal data. These include:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to correct inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention requirements.
• Right to object: Object to the processing of your data for direct marketing purposes.
• Right to data portability: Receive your personal data in a structured, commonly used format.

To exercise any of these rights, contact us at [email protected] with your request and registered account email address. We will respond within a reasonable timeframe.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in platform practices, applicable regulations, or the services offered. When a material change is made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform.

Continued use of chicken road after a policy update constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any changes.